We get it—skincare is personal. If you experience a reaction, email us with the details (photos help too), and we’ll issue a refund or exchange so you can try something else.
If your order arrives damaged, missing items, or incorrect, please contact our customer support team within 7 days of delivery. We will work quickly to resolve the issue.
If you entered the wrong address, please contact us immediately. If your order has not yet shipped, we may be able to update it. Once shipped, we cannot change the address, and you may need to contact the carrier.
We want you to love your Lazzaretto skincare experience, but we know that sometimes things just don’t work out. That’s why we offer a 30-day satisfaction guarantee to make returns and exchanges as easy as possible.
Yes! If you’re not completely satisfied, you can return your product within 30 days of delivery for a full refund. To keep things fair, we just ask that: The product is at least 50% full (so we know you gave it a real try!) You have proof of purchase (your order number or receipt)
Of course! If the product wasn’t quite right for your skin, we’d love to help you find one that is. You can exchange it once for free for something else of equal or lesser value.
Easy! Just follow these steps: 1️) Email us at orders@lazzaretto.co with your order number and reason for return/exchange. 2) We’ll send you a return shipping label. 3) Once we get your return, we’ll process your refund or exchange within 5-7 business days.
